Posted on: February 22, 2021 Posted by: admin Comments: 0

TCL TVs offer good picture quality and great features at a low price. With the TCL Roku TV, customers can choose their preference from the different products on offer. They range from budget-friendly streamers to 4K Ultra HD smart TVs. But like other smart devices, the TV can be challenging for some users to set up, or some issues can arise from its day-to-day use.

If you are having problems with your TCL Roku TV, it’s likely not a big issue and should clear after doing some troubleshooting.  Here is an easy-to-follow guide to help you get around some of the common challenges with this TV.

TCL Roku TV Won’t Turn On Fix

If your TCL Roku TV doesn’t turn, try the following steps below;

  1. Try the power button that is on the TV. The problem could be the remote control. The remote could have dead batteries, be defective, or something is blocking the remote sensor on the TV from receiving a signal from the remote.
  2. Does the status light blink? Try pressing a button on the remote to check if it blinks. If it does, it means the TV is on and receiving a signal from the remote.
  3. Try changing the input of the TV.
  4. If no LED is on, chances are power isn’t getting to the TV. Bypass any power strips and connect it direct to the wall or change the power cord
  5. If it still doesn’t turn (status LED also stays off) on after changing the power cord or skipping power strips and other gadgets are working in the house, you need to get a technician to look at it

Troubleshooting Black Screen

If you power on your TV but you don’t see the menu options, or any video display-just a black, blank screen, and possibly no audio as well; try the steps below to resolve the issue:

  1. Check if the status LED on your TV is ON

The LED at the base of your TV should be solid white when the TV is off or in standby mode. To confirm, point your remote towards the TV and press any button. If the LED blinks after pressing a button on the remote, proceed to step #2. If not, likely your TV is not powered on or it’s not responding to the remote. If the TV doesn’t seem to receive power check that the power cord is firmly plugged into the back of the TV. Plug the other end to a working outlet. Bypass any power trips for troubleshooting purposes.

  1. Verify cable connections

Ensure all external devices plugged into the TV are connected properly to the appropriate port and are powered on. Unplug then reconnect the cables if necessary.

  1. Restart the TV

Press the power button on your TV. Unplug the TV from the power outlet. After 30 seconds, plug the TV back.

  1. Factory reset the TV

If you can’t view the menu options, force reset the TV by following the steps on how to reset the TV (scroll down to the section below where we teach you how to factory reset the TV).

  1. Contact support

If after performing the factory reset the display is still blank, contact TCL support for further troubleshooting.

Check this too: Haier TV Troubleshooting Guide: Problems & How to

How to Troubleshoot a TCL Roku TV Without a Remote

The Roku mobile app is an alternative remote for your TCL Roku TV that you can use to troubleshoot. It is free for compatible iOS and Android mobile devices. You can use the Roku mobile app to control your TV with voice commands. This includes changing stations, TV inputs, and launch streaming channels, and more. Voice commands are only available in the United States.

  • Before you start using the Roku mobile app, check that your mobile device and your Roku device are on to the same wireless network.
  • When the Roku mobile app launches, it will discover any Roku devices on your network.
  • Select the Roku device you wish to control using your Roku mobile app.
  • You will then be taken to the home screen where you will be able to control your Roku device.

TCL Roku TV Blinking On and Off

If your TV blinks on and off a component attached to it could be at fault. To fix it, try turning the TV off and back on. The TV could be having difficulty talking with your router. Also, try restarting the router. If the problem persists, try changing the location of your TV and router. After that, try changing the channel.

Laptop Not Mirroring With TCL Roku TV Troubleshooting

If you are problems mirroring a laptop with your TCL Roku TV, it could be problems with your settings. By default, your TV’s screen mirroring mode is set to prompt. In this mode, when your TV receives a screen mirroring request, it prompts you with Always accepting, accept, and ignore options, unless you have previously Always accepted or Always ignored for the device. To change the list of devices that are set to always accept or always ignore:

  • Navigate from the Home screen to Settings> System> Screen mirroring> Screen mirroring devices
  • If the problem persists, try resetting the network connection

TCL Roku TV Error Codes: Their Meaning, and Fixes

When setting up your TCL Roku TV or during regular use, you may encounter various error codes. Below are the error codes you may come across, their meaning, and their fixes:

  1. Error Code 009

This code means that your TV is connected to the router, but doesn’t have internet access. To fix it;

  • Use another device, like a computer or tablet, to check if you have a working internet connection.
  • If you don’t have a connection, contact your ISP for help restoring the internet connection.
  • If your tablet or computer has an internet connection and you still see Error 009, restart your TV.
  1. Error code 012

This is an Ethernet-related error. Try the following steps below to fix it:

  • Confirm that your Ethernet cable is firmly connected to your TV and router.
  • Try a different Ethernet cable if possible.
  • If the cable is good, restart both your TV and wireless router.
  1. Error code 13

This is another Ethernet-related error. Try these steps to clear it:

  • Check and verify that you have a properly working wireless router.
  • If you are able to connect to the internet from another device, restart your TV.
  • If unable to connect to the internet from another device, try disconnecting and then reconnecting the Ethernet cable.
  • If the problem doesn’t resolve, restart your router before contacting your internet service provider.
  1. Error code 014

If you get this error code, it means your TCL Roku TV has failed to connect to the wireless network.

  • Make sure you are selecting the correct wireless network name. Choosing the wrong wireless network will cause your wireless connection to fail.
  1. Error code 014.20/014.30/014.50

When you get these error codes, it means your TV is not getting a strong enough wireless signal from the router.

  • If your password is correct and other devices can access the router, but you are still failing to connect to your wireless network, the problem is most likely the strength of the wireless signal.
  • Check the distance between your TV and router, and also for obstacles between the two. Wireless signal gets weaker the farther your Roku device is from your router.
  • Try to restart both the router and your TV. If the problem persists, reset your TV to factory default.
  1. Error code 014.40 or 014.41

You might get these error codes if the password you are entering is not correct or when there are restriction settings enabled on your router. To fix this:

  • Confirm you are selecting the correct wireless network name.
  • Make sure you are entering the correct password. Note that passwords are case sensitive.
  • Check if you have MAC Address Filtering enabled on your router. If yes, you have to add your TV’s MAC Address to your router’s allowed list.
  1. Error Code 016

This error happens when you are attempting to launch a streaming channel but your TV lost its network or internet connection.

  • Select Set up connection.
  • Go to your TV’s network settings and follow the on-screen instructions.
  1. Error code 017

This error occurs when your TV is getting a poor wireless signal from the router. To fix this:

  • Follow the instructions on the screen and reconsider the placement of your TV and wireless router.
  • Try restarting your TV and wireless router.
  1. Error code 018

You get this error when the internet bandwidth is poor.

  • Check with your internet service provider to determine the speed connection you are subscribed to.
  • You may want to upgrade to a faster connection if necessary.

Why Is My TCL Roku TV Not Connecting to Wifi?

If your TV is not connecting to WiFi, it could be because you are didn’t select the correct wireless network name. In order to connect to a wireless network, you need the following required credentials:

  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

To find the network credentials, check the label on your device. Most wireless routers or gateways have a label with the default credentials. If you don’t find the label with the credentials, check the documentation that came with your device.

Another reason for this could be that the TV is not getting a strong enough wireless signal from the router. The wireless signal gets weaker the farther your TV is from your router, and with more obstacles (like walls and cabinets) between your router and your TV.

Also, try to restart both the router and your TV. If you have previously connected to your router, your TV should connect automatically. If it is not reconnecting, or if you are setting up your TV for the first time, complete the network setup process. If the issue persists, you might have to rest your TV to factory default.

How to Reset a TCL Smart TV

You can choose to reset only the TV picture and audio settings to their original values, or carry out a full factory reset to return the TV to the state it was when first unpacked and turned it on.

To reset only the TV picture and audio settings to their original values:

  • Navigate to Settings> System> Advanced system settings> Factory reset.
  • Highlight Reset TV audio/video settings.
  • Read the information on the screen to make sure you understand what the reset operation does.
  • Press PLAY/PAUSE three times in a row to proceed with the reset operation.

To perform a factory reset:

  • Press the home button on your remote to open the main screen
  • Scroll down and select “Settings”.
  • Press the right arrow button, scroll and select “System”.
  • Press the right arrow button, scroll and select “Advanced system settings”.
  • Press the right arrow button, scroll and select “Factory reset”.
  • Press the right arrow button, scroll and select “Factory reset everything”.
  • To proceed with the full factory reset, enter the code listed on the screen and select “OK”.

It is possible that your TV might get into a state where you cannot access the various menus, including the one that lets you perform a factory reset operation. If that happens, you can force the TV to reset by following the steps below:

  • Using a ball-point pen or straightened paper clip, press and hold the recessed RESET button on the TV connector panel.
  • Continue holding the RESET button for about 12 seconds. When the reset cycle finishes, the status indicator comes on dim.
  • Release the RESET button. The TV is now powered off.
  • Turn on the TV and proceed through Guided Setup.

How to Browse the Internet on TCL Smart TV

In order to enjoy your TCL Roku TV’s streaming capabilities, it must be connected to the internet. This can be done via WiFi or by using an Ethernet cable (for TCL Roku 4k TVs).

For wireless connection setup, be sure you have a wireless network name and password. Then follow the steps below.

  • Press the home button on your remote to open the main screen.
  • Scroll down and select “Settings”.
  • Press the right arrow button and select “Network”.
  • Press the right arrow button and select “Wireless”.
  • Your TV will start scanning for available wireless networks.
  • Scroll down and choose your wireless network name from the list.
  • Press the OK button.
  • If your network is password-protected, use the on-screen keyboard to enter your wireless network password.
  • Scroll down and highlight “Connect” then press the OK button.
  • After submitting your network password, the TV will display progress messages verifying your connection.

If you are using a TCL Roku 4K TV and you choose to connect it to the internet using an Ethernet cable, follow the instructions below:

  • At the back of your TV, locate the Ethernet port.
  • Connect an Ethernet cable coming from your router or modem to the TV.
  • On your TV, Press the home button on your remote to open the main screen.
  • Scroll down and select “Settings”.
  • Press the right arrow button and select “Network”.
  • Press the right arrow button and select “Wired (Ethernet)”.
  • The TV will then verify connectivity to your local network and the internet.

TCL Roku TV Mac Address Blocked Fix

Check if you have MAC Address Filtering enabled on your router. If yes, you have to add your TV’s MAC Address to your router’s allowed list.

To locate your wireless MAC address:

  • Press the Home button on the remote.
  • Go to Settings and select OK on the remote.
  • Go to Network and select OK on the remote.
  • Go to About.
  • The MAC address can be found next to Wireless MAC address.

TCL Roku TV Troubleshooting Digital Tuner

The first time you select the Antenna TV tile, you have to set up the TV tuner. Setting up the TV tuner scans for active channels and adds them to your broadcast TV channel list. If you are having problems with your digital tuner and are not getting channels, make sure you are getting a good signal.

There will be times when you need to create a new channel list. For example, you:

  • Change cable providers
  • Reorient your TV antenna
  • Move to a different city with different channels

Repeat the channel scan from time to time to make sure you are receiving all of the latest channels. To repeat the channel scan:

  • From Home screen menu, navigate to Settings> TV inputs> Antenna TV> Scan again for channels.
  • Then select Start finding channels to begin the channel scan process

Troubleshooting a TCL Roku TV Remote that’s Not Working

Depending on the TCL Roku TV you are using, you will have one of the following remotes:

  • Standard IR remote
  • Enhanced remote

To resolve issues with your standard IR remote, try the following:

  • Verify that there is a clear path between your TV and remote. There should be no obstructions between your remote and the remote sensor located in front of the TV.
  • Aim the remote directly at the TV.
  • Try reinstalling the batteries.
  • Replace the batteries if there’s still no improvement.

You can also carry out an Infrared Emitter Test. For the procedure, you will need a smartphone, or a digital camera with a live display. Also, it is recommended to conduct the procedure in a darkened room. Then follow these steps:

  • Point your smartphone or digital camera towards the remote’s tip.
  • Look into the camera as if you are taking a picture while pressing any button on the remote.
  • You should see a flashing purple light as you press and hold the button.
  • If no light is seen from the IR emitter, then it is likely that the remote is defective
  • If the remote is working, there’s a clear line of sight with nothing blocking the TV’s IR receiver, but the TV still doesn’t turn on, then the problem could lie with the IR receiver on the TV.

To resolve issues with your enhanced remote, try the following steps:

  • Try replacing the batteries with new fresh ones.
  • Try restarting your TV and enhanced remote.
  • Try re-pairing the enhanced remote and your TCL Roku TV.

Troubleshooting No Cable Signal Problem

Step 1: Check the power

Step 2: Check the input source

If power is okay, check to ensure your TV is properly connected. You might have your TV set to the wrong input source.

Step 3: Check the cables

If you still have a signal problem, check to ensure the cables are working and are firmly inserted.

There 3 ways to connect your cable or satellite service on your TCL Roku TV:

  1. Connecting with HDMI

To connect using HDMI;

  • With the TV powered off, connect the HDMI cable from your Cable or Satellite Receiver to the HDMI 1 input or any other available HDMI ports on your TV.
  • Power on your TV and your receiver.
  • From the Home Screen, and using the remote, navigate to the HDMI Input Tile where you connected the device.
  • Press the OK button.
  • If the receiver is powered on and cables are plugged properly your TV will recognize the connection.
  1. Connecting with Composite RCA Cable
  • While the TV is powered off, connect each plug to the corresponding connector on the receiver and on the TV.
  • Power on both your TV and the receiver.
  • From the Home Screen, and using the remote, navigate to the AV Tile.
  • Press the OK button.
  • If the receiver is powered on and cables are plugged properly your TV will recognize the connection.
  1. Connecting with a Coaxial Cable
  • With the TV powered off, screw the coaxial cable from your Cable or Satellite Receiver on to the Coaxial input of your TV.
  • Power on your TV and from your Home screen, navigate to the Antenna TV tile. Press the OK button on your remote.
  • Select Start finding Channels and press OK on your remote.
  • Select No, Channels 3 & 4 are needed. If a VCR is connected from your Cable or Satellite receiver to your TV then select Yes, Channels 3 & 4 are needed.
  • Your TV will start to scan for channels.
  • In the next step, your TV will try to find cable channels available through your paid subscription.
  • When the channels scan is completed, the TV will display a message showing the number of channels found and information about editing the channel lineup.
  • Once you press done, it will bring you to the Home screen. The Antenna TV tile should display the input’s preview.
  • Select the input tile and press OK to start viewing shows from your cable subscription.

Audio Troubleshooting TCL Roku TV

If your picture is fine but the sound is missing on your TV;

  • The sound might be muted. Try pressing the volume up button to restore sound.
  • Do a channel search and check if it is the same with other channels. If only there is only one channel with no sound, the problem is likely poor signal strength of the network, or it may have a technical issue.
  • If you are using DVI or Y, PB, PR, remember to also connect the device’s left and right audio output jacks to the TV’s L and R audio input jacks.
  • If your TV is connected to a different device such as a cable or satellite box, Blu-Ray, DVD, etc make sure the cable connection is correct. Check if the device has a volume controller and try adjusting it.
  • Change the TV sound mode to mono or stereo.

Check this too: Coway Air Purifier How to & Troubleshooting Guide

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